The guarantee charter

Fermob furniture

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THE EUROPEAN FURNITURE GUARANTEE

When we design our products, we pay special attention to three key aspects:

  • making sure the piece will continue to fulfil its intended purpose for many years to come
  • anticipating how it will age as time passes
  • designing it so it is suited to our customers’ requirements.

As a manufacturer, we have a duty to guarantee that our products are fit for purpose, no matter how our customers use them.

We never stop listening to our customers. That is why we have amended our European Furniture guarantee to reflect painstaking laboratory testing and customer feedback.

Because we use only the highest-quality materials and finishes, we are now in a position to go one step further and offer two separate guarantees – a 5-year functional guarantee on all our items of furniture, plus a 2-year ageing guarantee, provided that the product is used as per our recommendations.

   

   

   

   

Each of our products comes with a recommended usage setting (information to be found in technical booklet), so you can better cater to your own customers’ requirements and keep the guarantee valid:

  • Domestic:  product designed for private use in non-public spaces such as gardens, winter gardens, patios, terraces and balconies.
  • Professional:  product designed for professional use in supervised public spaces such as restaurants, outdoor pools, beaches and recreational facilities.
  • Intensive professional:  mobile product, not fixed to the ground, designed for professional use in unsupervised public spaces such as motorway service stations, public parks and squares that are accessible around the clock.

 

  • 5-year functional guarantee

Fermob guarantees that products will remain fit for the purpose for which they were designed for 5 years. The guarantee covers all functional aspects of the product such as welding, fasteners, rivets and folding.

If a product is not used as per Fermob’s recommendations, the functional guarantee is reduced to 2 years.

 

  • 2-year ageing guarantee

The speed at which a product ages depends on how carefully it is treated by customers. Please read the exclusions so you can advise customers how to care for and maintain their products.
The ageing guarantee covers premature and abnormal deterioration in the appearance of the product’s materials, such as corrosion, discolouration, stains and rings.

Fermob’s 2-year ageing guarantee applies in Europe (excluding Russia) only. Elsewhere, the guarantee is 2 years for aluminium furniture and 1 year for steel furniture.

 

The ageing and functional guarantees do not cover:

  • Damaged, converted or modified furniture.
  • Furniture not used as per Fermob’s recommendations.
  • Any damage arising from insufficient care, or from failure to comply with the supplied instructions and advice for receiving, assembling, using, maintaining and storing furniture supplied to the customer.
  • Rings or stains undeclared when unpacking (including stains related to a combination of humidity retention + heat).
  • General wear and tear or natural fading of the materials used.
  • Corrosion originating from scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
  • Minor spots of rust under table tops and seats or on bases. These are a natural outcome of the material used (iron) and can be treated using the maintenance tools made available to customers by Fermob.
  • Corrosion of stainless steel parts due to use in a confined, chlorinated environment.
  • Corrosion of steel furniture (including stainless steel furniture) as a result of use in a coastal environment.
  • Any changes in the visual appearance of wood that are directly linked to ageing. As wood is a living material, the appearance of its surface changes naturally over time.

This guarantee is limited to reimbursement (with application of a reduction) or replacement of the product, and applies only upon presentation of the purchase receipt (cash register slip or purchase invoice).

 

 

THE EUROPEAN LIGHT FITTINGS GUARANTEE

All lamps are covered by the relevant European statutory guarantees.
Fermob lamps are certified to European standards NF EN 60529 and NF EN 50102 (protection ratings IP 44 and IK 10).

The guarantee specifically excludes:

  • Lamps that have been altered, changed or modified.
  • Damage related to a lack of proper care or failure to observe the precautions (e.g. do not open the lamp) and advice for use, maintenance and storage provided to the customer.
  • Rings or stains not declared when unpacking.
  • General wear and tear or natural fading of the materials used.
  • Corrosion originating from scratches or abrasion resulting from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.

This guarantee is limited to reimbursement (with application of a reduction) or replacement of the product, and applies only upon presentation of the purchase receipt (cash register slip or purchase invoice).

For intensive product usage, please contact our sales department for advice. 

The local statutory guarantee applies outside the European Union.

 

 

THE EUROPEAN ACCESSORIES GUARANTEE

Like its furniture, Fermob accessories (cushions, etc.) are designed to last, based on a careful selection of materials.
They are covered by the statutory European guarantee.

  • Acrylic textiles and PVC are guaranteed against UV, wear and tear, mould and tearing.
  • Reticulated foam filling is guaranteed against mould.
  • Metal accessories are covered by the same guarantee terms and exclusions as items of Fermob furniture.
  • Deterioration caused by failure to observe storage and maintenance instructions is not covered by the guarantee.

This guarantee is limited to reimbursement (with application of a reduction) or replacement of the product, and applies only upon presentation of the purchase receipt (cash register slip or purchase invoice).

For intensive product usage, please contact our sales department for advice.

The local statutory guarantee applies outside the European Union.

 

 

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