General Terms and Conditions of Sale
FERMOB, a public limited company with a share capital of 1,686,252 euros, registered with the Bourg-en-Bresse Trade and Companies Register under number 349 797 357, whose head office is located at Parc Actival – 01140 Saint-Didier-sur-Chalaronne; phone number: 04 74 69 71 98; IDU number: FR019237_10YWOF; intra-community VAT number: FR08 349 797 357 (hereinafter referred to as "Fermob"), operates the website accessible at www.fermob.com.
Fermob offers internet users who visit the "LA BOUTIQUE" section of the site (hereinafter the "Site") to order outdoor furniture and accessories (hereinafter the "Products").
SCOPE OF APPLICATION – ACCEPTANCE OF THE TERMS AND CONDITIONS
These general terms and conditions of sale (hereinafter the "T&Cs") specify in particular the terms of ordering, payment, delivery, and possible return of said Products and are applicable without restriction or reservation to all sales of Products concluded via the Site for delivery in mainland France, including Corsica. These general conditions are accessible at all times on the Site and prevail over any other version or contradictory document.
The online sale of Products on the Site is exclusively reserved for consumers (as defined by the French Consumer Code in effect on the date of order validation by the Client, that is to say, at the time of drafting these T&Cs, "any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity") acting exclusively on their own behalf and residing in mainland France, including Corsica (hereinafter the "Client").
The Client declares to have read these T&Cs before placing their order. In this respect, for each order on the Site, the Client must confirm their acceptance of the T&Cs by checking the box "I have read and accept the T&Cs" provided for this purpose before validating their order. This confirmation before order validation constitutes acceptance without restriction or reservation of these T&Cs.
In accordance with Articles 1369-1 and 1369-4 of the French Civil Code, these T&Cs may be retained by electronic record and/or reproduced by the Client by printing them.
These T&Cs may be subject to modification by Fermob at any time, it being understood that the applicable T&Cs are those in effect on the date of order validation by the Client as formally accepted by them.
These general conditions apply only to online sales of Products: any other sale by Fermob is not subject to these T&Cs.
ONLINE ORDERING PROCEDURE
Capacity to Contract
The Client declares on their honor that they have the capacity to contract in accordance with the law and, in particular, Articles 488 and 1124 of the French Civil Code, are not a minor, and are not subject to any protective measures, especially guardianship.
Account Creation
For a first order, the Client must open a "customer account" and complete a form specifying certain mandatory fields for their order to be taken into account by Fermob. For subsequent orders, the Client will identify themselves using their email address (login) and password (which they must keep confidential).
The information provided by the Client when opening their customer account or during each of their orders must be complete, accurate, and up-to-date. Otherwise, Fermob will not be able to fulfill the orders. If the Client does not wish to provide such information, Fermob will not be able to respond favorably to their order.
The Client must provide a phone number and an email address where they can be easily reached.
Order Placement – Product Characteristics
The Client is responsible for selecting the Products they wish to order on the Site.
The main characteristics, properties, and specific features of the Product are presented on the Site. The Client must read these before placing an order; the choice and purchase of the Product are therefore solely their responsibility.
Fermob takes great care and accuracy in presenting and describing the Products offered on the Site (including photographs and graphics) within the limits of the technology used by computer equipment and in compliance with the best market standards. However, it is possible that non-substantial errors may appear on the Site, which the Client acknowledges and accepts. Differences in the perception of shapes and colors between the Products and the photographs or graphics presented on the Site do not constitute a non-conformity of the delivered Product. Likewise, minor variations in the representation of the Products cannot engage Fermob's liability or affect the validity of the sale.
Once the Product has been selected by the Client on the Site, the next page displays the chosen Product, its description, characteristics, delivery time and area, the different delivery methods and costs, and the unit price; the Client must then select the quantity and, if necessary, the color before adding the said Product to their basket.
The Client can view their basket by clicking on the "My Basket" icon; the page then automatically displays all the selected Products, their color, quantity, unit price, and total price. On this same page, the Client will have the opportunity to correct any errors before definitively validating their order and formally expressing their acceptance by clicking on the "Validate" icon.
To be valid, the order must include all the required information, namely:
> Full identification of the Client (see 2.2) and, in particular, the email address of the Client to which the order confirmation will be sent;
> Precise identification of the selected Products with the references indicated on the Site;
> The requested quantities;
> The chosen delivery method;
Once the payment has been validated, the order is transmitted to Fermob for processing. It can no longer be modified and/or canceled except under the conditions expressly provided for in these T&Cs or as required by applicable law (product unavailability, payment problem, etc.).
An order confirmation is sent to the Client by email without delay to the address provided by the Client. This order confirmation includes: identification of the ordered Products, their price, delivery methods, costs, and dates or deadlines; the Client must immediately notify Fermob of any errors and/or omissions contained in this order confirmation compared to the order placed online.
The data recorded by the Site as summarized in said email constitutes proof of all transactions made between Fermob and its Clients; it is therefore recommended that the Client print or keep a copy of the order confirmation.
Fermob reserves the right to refuse and/or cancel any order that does not comply with these T&Cs.
PRICE / AVAILABILITY
The Products presented on the Site are sold at the rates in effect at the time of order validation by the Client.
The prices are inclusive of all taxes (including VAT) but exclude delivery charges. They take into account the VAT rate and, where applicable, the amount of the eco-tax in effect on the day of the order. Any change in the rate will be reflected in the prices of the Products after the date of entry into force of the new applicable rate.
Delivery charges are detailed on the Site and confirmed before validation by the Client of their order.
All prices are subject to obvious typographical errors and/or computer bugs.
The price of each Product, as well as the amount of any additional charges such as delivery costs or the cost of additional services, are communicated to the Client before order validation and then confirmed in the order confirmation and delivery documents.
The offers of Products and prices are valid as long as they are visible on the Site and within the limit of available stocks.
Fermob reserves the right to change the Products and their prices offered on the Site at any time and without notice, it being understood that the applicable rates for an order are those in effect at the time of order validation by the Client.
Information on the availability of Products is provided to the Client at the time of placing their order. In case of an error or Product unavailability after placing their order, particularly in the event of simultaneous orders for the same Product by several Clients, Fermob will inform the Client by email as soon as possible, offering them either to order another Product of equivalent quality and value presented on the Site as a replacement or to cancel the order. If the Client chooses to cancel their order, a refund of the price will be made no later than 14 days from payment if the Client's credit card has already been debited.
PAYMENT TERMS
Secure Payment
On fermob.com, pay for your order easily and securely.
The payment step is mandatory to validate your order. You access it after validating your delivery method. The amount of your order is in euros, including all taxes, and includes the amount of your basket plus any delivery charges.
On the payment page, you access the banking platform of the BNP Paribas group. This is a secure payment platform managed directly by the bank. Your banking data is encrypted and transmitted directly to the bank.
Immediate Payment
All orders placed on the Site must be paid for by the Client online (in full and in one installment) as part of the order validation procedure by credit card (CB, Visa, or EuroCard MasterCard) or American Express card. The Site implements electronic payment on the secure platform managed directly by the LCL bank.
The debit of the Client's credit card will take place upon confirmation of the payment operation made by the Client within the secure payment environment integrated into the Site by Fermob's financial partner. The Client therefore authorizes their bank in advance to debit their credit card in view of the records or statements transmitted via said secure environment, even in the absence of invoices signed by the cardholder.
The order is considered placed on the payment date, that is, on the day Fermob receives the funds. The deadlines indicated on the Site only start from the order date as defined above. The availability of a Product may change until the order date as defined above.
In the event that, for any reason whatsoever (opposition, refusal by the issuing center, etc.), the debit of the amounts due by the Client proves impossible, the order cannot be validated by Fermob, and the Client will not be delivered.
Payment in 3 Installments by Credit Card with Our Partner FLOA
Our financial partner FLOA offers payment solutions for your purchases of goods and/or services in 3 installments by credit card. These payment solutions are reserved for individuals (adults) residing in France who hold a Visa or MasterCard with a validity date corresponding to the duration of the repayment.
FLOA, registered with the Bordeaux RCS under number 434 130 423, whose head office is located at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), is subject to the control of the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest CS 92459 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr).
FLOA reserves the right to accept or refuse your financing request; you have a legal withdrawal period of 14 days. For more information, click here.
We draw your attention to the fact that if you request to pay for your purchase of goods and/or services using these payment solutions, your personal data will be transmitted to FLOA Bank for the purpose of studying your financing request, managing your credit agreement, and, if applicable, collecting debts. For more information, click here.
In the event of a refund, you will be credited to the bank account corresponding to the credit card used for payment.
If your card is deferred debit, your credit will also be deferred.
DELIVERY
The products purchased on the Site can be delivered:
- Either free of charge to the store chosen by the Client on the Site;
In this case, it is the Client's responsibility to pick up the Products within 30 days of their availability in the chosen store, of which they will have been informed in advance by email at the address provided to Fermob.
Pickup is carried out during the store's opening days and hours. Upon collection, the Client must have the invoice attached to the email notifying them that the order has been shipped. Upon collection, the Client must verify the number and condition of the Products and make any reservations regarding missing items or damage.
After 30 days from the receipt of the aforementioned email, unless the delay is due to the store, storage fees will be charged to the Client at five percent (5%) of the tax-free price of the Product concerned per month.
- Or to the delivery address provided by the Client during their online order if it is located in mainland France, including Corsica (with an additional cost as indicated on the Site). Any delivery address located outside this territory will be refused during the online ordering process.
This delivery may be accompanied, if the Client chooses at the time of ordering, by additional services such as unpacking, installation, and removal of the packaging by Fermob's carrier, payable in addition to the Product price.
The delivery costs and times depend on the delivery method chosen by the Client on the Site and are calculated based on the entire order. Delivery of the Products will take place at the price and within the times indicated to the Client on the Site and confirmed in the order confirmation sent by email to the Client, and in any event no later than 30 working days from the date of full payment of the principal and accessory price made by credit card.
The Client is notified by the carrier of the shipment of their order by email, inviting them to click on the link giving access to their appointment interface. The Client selects and confirms their delivery day. The Client must ensure that the openings (doors, stairs, elevators, etc.) will allow the passage of the parcels and that the surroundings of their home are accessible to a truck or specify any constraints during the appointment; otherwise, the shipping and return costs of the concerned products will be at their expense.
Unless the Client has made the choice during their order, the carrier delivers to the Client at the door of their home if it is a house or in the lobby of the building if it is an apartment. The carrier is not required to deliver inside the Client's home or to the upper floor. They are also not required to unpack, assemble, or install the Products.
In case of absence or unavailability to receive the order, the Client must notify the carrier; otherwise, the re-delivery will be at their expense.
An error in the delivery address, delivery location, or any other problem requiring a new delivery will be subject to billing to the Client for the actual costs of the new delivery, which will be subject to the payment of these additional fees.
In the event of a strike or any other exceptional event that slows down or prevents the delivery of parcels, Fermob will make every effort to inform the Client of the status of the shipment of their package but cannot be held responsible for any delays caused.
In any case, delivery within the indicated time frame can only occur if the Client has provided Fermob with accurate information regarding the recipient's contact details. In case of error, Fermob cannot be held responsible for the inability to deliver the Products on time and to the correct location.
Subject to the above and in accordance with Article L138-2 of the Consumer Code, the Client may terminate the contract in the event of non-compliance with the delivery deadline indicated by sending a registered letter with acknowledgment of receipt or in writing on another durable medium, provided that the Client has first requested Fermob to make the delivery within a reasonable additional period by registered letter with acknowledgment of receipt.
The Client will then be reimbursed within fourteen (14) days from the date of termination of the contract (receipt of the second registered letter by Fermob) in accordance with Article L138-3 of the Consumer Code.
In accordance with Article L138-4 of the Consumer Code, the risk of loss and damage to the Products will only be transferred when the Client physically takes possession of the Products.
After shipment of the ordered Products, Fermob will send the Client an email confirming the shipment.
The Client agrees to check at the time of delivery the number of Products delivered and the absence of any transport damage and to indicate, if necessary, on the delivery note and in the form of handwritten reservations accompanied by their signature, any anomaly with all necessary details (damaged box, scratched table top, etc.). Failing this, the Client will be deemed to have received the Products in the quantity ordered and without transport damage.
These reservations must be confirmed by email to the following address: eboutique@fermob.com.
INVOICE
Neither the order form nor the order confirmation serve as an invoice.
The original invoice in PDF format is attached to the email sent to the Client indicating that the order has been shipped.
RIGHT OF WITHDRAWAL
In accordance with Article L. 121-21 of the French Consumer Code, the Client has a period of fourteen (14) days from the date of receipt of the Products ordered on the Site to exercise their right of withdrawal without having to justify any reason or pay any penalties.
The Client who decides to exercise their right of withdrawal, when possible, must do so using the form available online by clicking here and selecting the type of request "order tracking."
(In which case an acknowledgment of receipt on a durable medium will be immediately sent to the Client by Fermob) or any other clear declaration expressing their desire to withdraw before the end of the above-mentioned period in accordance with Article L121-21-2 of the French Consumer Code.
The Client must return the Products at their expense in their original condition and complete with the withdrawal form duly completed, available on the Site, and a copy of the delivery note:
> Either to the store where the products were delivered to them
> Or, if the products were delivered to their personal address, to the following address: Fermob – Parc Actival – 01140 Saint-Didier-sur-Chalaronne
In accordance with Article L121-21-3 of the French Consumer Code, the Products must be returned by the Client no later than fourteen (14) days following the communication of their decision to withdraw.
The Client will have to prove the return, and the return costs and risks are borne by the Client.
Only Products returned in perfect resale condition (meaning they are returned in their original packaging or, at the very least, in packaging that provides equivalent protection during return transport) will be accepted. Consequently, Products that are returned incomplete, damaged, deteriorated, soiled, or showing signs of use will not be refunded to the Client.
Subject to compliance with the period and conditions mentioned above, Fermob will refund the Client in full (including the initial delivery costs, if any, charged by Fermob to the Client) to their bank account corresponding to the credit card used at the time of ordering, within fourteen (14) days following the date on which the right of withdrawal was exercised.
If the right of withdrawal conditions described above were not respected, and the Product was returned by the Client to Fermob, the Client may receive the Product back at their expense in the state it was returned to Fermob.
LEGAL WARRANTY
In accordance with legal provisions, Fermob guarantees the Client without additional payment and independently of the right of withdrawal:
> Against any lack of conformity of the product sold, under the conditions of Articles L211-4 et seq. of the French Consumer Code;
> And against hidden defects of the product sold, under the conditions of Articles 1641 et seq. of the French Civil Code;
When acting under the legal warranty of conformity, the Client:
> Has a period of two years from the delivery of the goods to take action;
> May choose between repairing or replacing the goods, subject to the cost conditions set out in Article L. 211-9 of the French Consumer Code;
> Is exempt from proving the existence of the non-conformity of the goods during the twenty-four months following delivery. However, this period is six months for second-hand goods.
The legal warranty of conformity, which Fermob cannot exclude or limit in scope, applies independently of any commercial warranty that may be granted.
In the event that an action based on the warranty against hidden defects of the item sold is brought within two years of the discovery of the defect by the Client, under the conditions set out in Articles 1641 et seq. and 2232 of the French Civil Code, the Client may request either cancellation of the sale or a reduction in the sale price under Article 1644 of the French Civil Code.
Subject to the foregoing, any return of a Product by the Client is subject to Fermob's prior agreement, which may obtain, upon request, any element justifying the Client's claim: details, photographs, etc.
In the event of non-conformity of the delivered Product, the Client may request either repair or replacement of the Product concerned. However, Fermob may refuse the proposed method in favor of the other if the Client's choice entails a cost that is manifestly disproportionate compared to the other possible method of bringing the Product into conformity (Article L. 211-9, paragraph 2 of the French Consumer Code).
Furthermore, the Client may request a price reduction or the termination of the contract in the following three cases (Article L. 211-10 of the French Consumer Code): (i) if repair and replacement are impossible, (ii) if the requested compliance cannot be implemented within one month of the Client's complaint, and (iii) if bringing the Product into compliance is impossible without major inconvenience for the Client, given the nature of the item and its intended use. However, termination of the contract may not be requested for a minor lack of conformity.
In any case, the Products must be returned in their original and complete condition, accompanied by a copy of the delivery note or, failing that, the Client's contact information and their order number:
> Either to the store where the products were delivered to them
> Or, if the products were delivered to their personal address, to the following address: Fermob – Parc Actival – 01140 Saint-Didier-sur-Chalaronne
It is advisable for the Client to keep proof of this return.
Products returned incomplete, modified, damaged, or soiled due to the Client's actions will not be refunded, replaced, or repaired.
Subject to compliance with the above-mentioned conditions, Fermob will refund the delivery and return costs to the Client's bank account corresponding to the credit card used at the time of ordering, within thirty (30) days following receipt by Fermob (or by the store) of the returned Products.
COMMERCIAL WARRANTIES
The Products purchased on the Site may benefit, in addition to the legal warranties of conformity and hidden defects mentioned above, from commercial warranties specified in the descriptive sheet of each of the Products concerned and under the conditions defined below.
The garden furniture sold by Fermob is covered by the following commercial warranties:
> All garden furniture mentioned as benefiting from the so-called "Very High Protection" treatment is guaranteed for three (3) years against corrosion or other appearance degradation. This treatment is applied in series on certain furniture identified as such on the Site and, for others, is applicable on request by the Client and under conditions.
> All garden furniture mentioned as benefiting from the so-called "High Protection" treatment is guaranteed for one (1) year against corrosion or other appearance degradation.
Within the framework of the above-mentioned warranties, the following are not covered:
> Deterioration due to lack of care or failure to comply with the precautions and advice on receiving, assembling, using, maintaining, and storing the furniture
> Marks or stains caused by the combination of moisture retention and heat
> The natural wear and fading of the materials used
> Corrosion resulting from scratches or abrasions caused by use that cannot be eliminated through normal cleaning and maintenance
> Minor corrosion under tabletops, seats, or legs resulting from the natural characteristics of the material used; these can be treated by the Client with maintenance tools provided
> Stainless steel parts corrosion due to use in a chlorinated and confined environment
> Corrosion of steel furniture, including stainless steel, due to direct use by the sea
> Changes in the appearance of wood due to its natural aging.
To benefit from the above warranties, the Client must expressly request it from Fermob by completing the warranty activation form available on the Site and providing their purchase invoice upon request.
Subject to the foregoing, any return of a Product by the Client is subject to Fermob's prior agreement, which may obtain, upon request, any element justifying the Client's claim: details, photographs, etc.
In addition to the above-mentioned commercial warranties granted to Clients, Fermob is also liable for the legal warranty of conformity and the warranty against hidden defects under the following conditions:
Article L. 211-4 of the French Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation if this was their responsibility under the contract or was carried out under their supervision.”
Article L. 211-5 of the French Consumer Code
“To be in conformity with the contract, the goods must:
1° Be fit for the purpose usually expected of similar goods, and where applicable:
> Correspond to the description given by the seller and possess the qualities that they presented to the buyer in the form of a sample or model;
> Have the qualities that a buyer may legitimately expect with regard to the public statements made by the seller, by the producer, or by their representative, including in advertising or labeling;
2° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, brought to the seller’s knowledge and accepted by them.”
Article L. 211-12 of the French Consumer Code
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.”
Article L. 211-16 of the French Consumer Code
“When the buyer requests from the seller, during the course of the commercial warranty granted to them during the acquisition or repair of movable goods, a restoration covered by the warranty, any period of immobilization of at least seven days shall be added to the remaining duration of the warranty. This period shall run from the buyer's request for intervention or the provision for repair of the goods in question if this provision is subsequent to the request for intervention.”
Article 1641 of the French Civil Code
“The seller is bound by the warranty on account of the hidden defects of the item sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, if they had known of the defects.”
Article 1648, paragraph 1 of the French Civil Code
“The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”
LIABILITY – WARRANTIES – EXCLUSIONS
All Fermob Products comply with applicable standards in France.
Fermob cannot be held liable, including under legal and commercial warranties, in the following cases:
> Storage of Products in abnormal conditions or conditions incompatible with their nature
> Improper use, professional use, misuse of the Product
> Negligence, failure to maintain
> Normal wear and tear or accident
> Force majeure, disturbance, flood, fire, total or partial strike, particularly of postal services, means of transport, or means of communication.
Fermob assumes no liability or warranty in the event of a malfunction of the Internet, including in case of transmission delays or any other malfunction. Fermob cannot guarantee the absence of interception of messages transmitted electronically.
Fermob cannot be held liable for any temporary or permanent damage caused to the Client's computer system or for any losses or damages that may be suffered, particularly as a result of accessing or browsing the Site.
The transmission of data over the Internet may involve errors and/or the fact that the Site is not always available. Consequently, Fermob cannot be held liable for the availability and interruption of the online service.
Fermob assumes no liability of any kind in the event that a Client has used the Site fraudulently.
In the event of force majeure preventing Fermob from fulfilling its obligations, the contract will be immediately suspended upon notification by Fermob to the Client by any means. Similarly, Fermob will inform the Client of the end of this event, and the execution of the contract will resume immediately on the date of this notification.
If such an event continues beyond one month after the date of notification, the contract will be considered automatically terminated. The sums received by Fermob before this date will then be refunded to the Client.
DATA PROTECTION AND FREEDOMS
As part of the online sale of its Products, Fermob may collect personal data relating to Clients, necessary for the registration, processing, and tracking of orders, such as: title, surname, first name, delivery address, billing address, email address, identifier, phone number, etc.
This collection and processing of personal data concerning the Client has been declared to the National Commission on Informatics and Liberty (CNIL), in accordance with the provisions of French Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms (receipt No. 1027044). The data concerned may be communicated by Fermob, in whole or in part, to Fermob's service providers involved in the execution of orders, as well as to Fermob's business partners, if the Client wishes and has expressly indicated so on the Site.
The Client has the right to access, rectify, and delete personal data concerning them, collected and processed by Fermob. They may exercise this right at any time by accessing the "My Info" section of the Site, once authenticated, where they can update the personal data stored in their customer account.
You can also exercise this right as follows:
> By sending an email to privacy@fermob.com
> By using the online form available here.
> By post to the following address:
FERMOB
Service Client Particulier
Parc Actival
01140 Saint-Didier-sur-Chalaronne
You may also address your questions regarding the collection, storage, and processing of your personal data by contacting our Data Protection Officer by email at privacy@fermob.com.
For more information, please consult our Personal Data Privacy Policy.
INTELLECTUAL PROPERTY
The content of the Site is the property of Fermob and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an act of infringement.
NO WAIVER
The fact that Fermob refrains from requiring the execution of any provision of these T&Cs at any given time cannot be interpreted as a waiver of the right to invoke said non-performance, whether total or partial, at a later date.
APPLICABLE LAW – LANGUAGE
These T&Cs and the operations arising from them are governed by and subject to French law.
These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will be considered authentic in the event of a dispute.
DISPUTES
All disputes to which the purchase and sale operations concluded in application of these T&Cs may give rise, concerning their validity, interpretation, performance, termination, consequences, and results, which could not be resolved between Fermob and the Client, will be submitted to the competent courts under the conditions of common law.
The Client is informed that they may, in any event, resort to conventional mediation, in particular via the "Online Dispute Resolution" (ODR) platform accessible at the following address http://ec.europa.eu/consumers/odr or through existing sectoral mediation bodies, whose references are given below, or to any alternative dispute resolution method (conciliation, for example).
PRE-CONTRACTUAL INFORMATION – CLIENT ACCEPTANCE
The Client acknowledges having received, prior to placing their order, in a readable and comprehensible manner, these T&Cs and all the information and details referred to in Articles L. 111-1 to L. 111-7 of the French Consumer Code, and in particular:
> The essential characteristics of the Products, taking into account the communication medium used and the Products concerned;
> The price of the Products and any additional costs (e.g., delivery);
> In the absence of immediate performance of the contract, the date or time frame within which Fermob undertakes to deliver the Product;
> Information relating to the identity of the seller (Fermob), its postal, telephone, and electronic contact details, and its activities, if they do not emerge from the context;
> Information relating to legal guarantees and how to implement them;
> The functionalities of digital content and, where applicable, its interoperability;
> The possibility of resorting to conventional mediation in the event of a dispute;
> Information relating to the right of withdrawal (existence, conditions, time limit, methods of exercising this right, and standard withdrawal form), the costs of returning the Products, and other important contractual conditions.
By placing an order on the Site, the Client fully adheres to and accepts these T&Cs, which is expressly acknowledged by the Client, who waives the right to invoke any contradictory document, which would be unenforceable against Fermob.
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